A support portal your end users actually like.
FlowTux already runs your internal support. The Support Portal extends it outward: a branded helpdesk where Tux AI answers first, your team handles the rest, and every conversation lands in the same queue you already trust — with SLA, routing, and AI triage built in.
How it works
01
End user asks
Your customer or employee opens your branded portal and describes the problem. No login hoops, no ticket forms to decode.
02
Tux AI answers first
AI reads your knowledge base and answers instantly with sources. Most questions never reach a human — that is deflection that actually works.
03
Your team takes over
If AI can’t resolve it, the conversation escalates to your agents with full history, and becomes a ticket in your existing FlowTux queue — same SLA, same routing.
What you get
AI-powered first response
Tux AI answers end-user questions instantly from your knowledge base, with citations — not canned macros.
Human escalation chat
When AI can’t resolve, your agents take over in live chat with the full conversation history attached.
Knowledge base
Upload your FAQs, guides, and docs. AI grounds every answer in them, so responses stay accurate and on-brand.
Branded portal
Your logo, your colors, your domain. A support experience that looks like you, not like a vendor.
Not a separate tool. The same queue, opened to the outside.
Most companies bolt on a second helpdesk for customers and end up with two inboxes, two backlogs, and two sets of metrics. FlowTux doesn't. A portal conversation becomes a ticket in your existing FlowTux workspace — routed to the right team, tracked against SLA, triaged and deduplicated by Tux AI. One system, internal and external.
+$49
/month, added to your existing plan. Cancel anytime.
Turn on your support portal today.
It's an add-on on any plan. Enable it in Settings, brand it, and embed the chat widget on your site in minutes.